Question 1

How do I track my order?

Accepted Answer

When we ship your order, we’ll email you a tracking link. If you have an account, you can also check its status under “Orders”.

Question 2

Can I change or cancel my order?

Accepted Answer

You can change or cancel your order by contacting us as soon as possible. We’ll check its status and assist you with the requested change or cancellation.

Question 3

Can I order without creating an account?

Accepted Answer

Yes, you can order without an account. If you create one, you can track your orders, collect Soko Points, and save favourite products, addresses and cards for faster checkout.

Question 4

When will my order be processed?

Accepted Answer

We process orders placed before 3:00 PM Bulgarian time on the same business day. Orders placed on weekends or public holidays are processed on the next business day.

Question 5

Do you offer free shipping?

Accepted Answer

Yes. Delivery to a BOX NOW locker is free on every order. For the other methods, delivery is free on orders of €40.99 or more; below that it costs €2.19 to a Speedy automat, €2.99 to a Speedy office, €3.49 to an Econt office and €3.99 to your address with Speedy.

Question 6

Where do you deliver?

Accepted Answer

We deliver throughout Bulgaria. We don’t currently offer international delivery.

Question 7

How long does delivery take?

Accepted Answer

Delivery usually takes 1–2 business days. In Varna and nearby areas, orders placed before 6:00 PM may be delivered the same day.

Question 8

Can I choose delivery to an address, courier office or locker?

Accepted Answer

Yes. At checkout, you can choose delivery to your address with Speedy, a Speedy office or automat, an Econt office or a BOX NOW locker.

Question 9

Are all the products you offer authentic?

Accepted Answer

Yes. All our products are authentic and sourced directly from Korean brands or trusted distributors.

Question 10

Are your products cruelty-free?

Accepted Answer

This depends on the brand and the individual product. Vegan products are labelled on their product pages, while animal-testing policies can be checked with the relevant brand.

Question 11

How do I know which products suit my skin type?

Accepted Answer

Each product page shows which skin types it suits and includes a full ingredient list. You can also browse our bundles, selected for different skin concerns.

Question 12

What is your return policy?

Accepted Answer

You can return a product within 14 days of receiving it, provided it is unopened and in its original packaging. Return shipping costs are your responsibility.

Question 13

How do I start a return?

Accepted Answer

Email us at info@sokobeauty.bg and include your order number. We’ll send you a return form within one business day, which you’ll need to place inside the parcel. Return shipping costs are your responsibility.

Question 14

When will I receive my refund?

Accepted Answer

We’ll issue the refund to your original payment method within 3 business days after we receive and inspect the returned products.

Frequently asked questions.

Orders

Shipping

Products

Returns