Easy returns.

You can return a product within 14 days of receiving it, provided it is unopened and in its original packaging. For hygiene reasons, we cannot accept opened cosmetics unless they are faulty or arrived damaged. Return shipping costs are your responsibility.

1. 1

   Email us at info@sokobeauty.bg and include your order number and the products you’d like to return.

2. 2

   We’ll send you a return form within one business day. Place it inside the parcel before sending it back to us.

3. 3

   Pack the products securely and send the parcel back following the instructions we provide. Return shipping costs are your responsibility.

4. 4

   We’ll issue the refund to your original payment method within 3 business days after we receive and inspect the returned products.

We’ll issue your refund within 3 business days after we receive and inspect the returned products. Card payments are refunded to the same card. For cash-on-delivery orders, we’ll contact you for the bank account details needed to make the transfer.